hp8030 series will not print black

[douglm2007]

HP Officejet Pro 8035 printer sudden will not print black  It will print other colors and I replaced black cartridge, but still does not print black  Heads were cleaned etc

[Garp_senchau]

@douglm2007, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP OfficeJet Pro 8035 printer suddenly stops printing black ink while other colors print correctly, there are a few steps you can take to troubleshoot and resolve this issue:

Check Black Cartridge Installation:

• Ensure the black cartridge is properly installed in its correct stall.
• After installation, the printer runs an automatic alignment procedure, make sure it completes successfully.

Clean Printheads:

• Remove the printheads and clean them manually using a lint-free cloth and distilled water.
• Wipe gently to avoid damaging the nozzles.

Run Diagnostics:

• Perform a printhead check to identify if all the nozzles are firing correctly.
• If the black nozzles appear clogged, try cleaning the printhead again.

Replace the Cartridge:

• If cleaning does not resolve the issue, try using a new black cartridge.
• Sometimes cartridges might be defective out-of-the-box or during storage.

Software Update:

• Ensure your printer's firmware is up to date; sometimes software updates can fix issues related to print functionality.

Run Alignment and Calibration Tests:

• Go to the printer settings and run alignment and cleaning cycles.
• Use diagnostic tools available in the printer's software interface.

Additional Troubleshooting Notes

If the issue persists after trying the above solutions, it may be related to the printer's hardware or ink delivery system. For further assistance, consider contacting HP Support or referring to the detailed user guide linked below.

Sources

1. Product Specifications for the HP OfficeJet Pro 8035 All-in-One Printer (5LJ23A)
2. HP OfficeJet 6900, 8010, 8020, 8030 printers - No black ink, wrong colors, other print quality issue...

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,