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‎05-27-2021 12:26 PM - last edited on ‎06-04-2021 10:56 AM by Retired

HP Recommended
Product: HP PAVILLION a1276cn
Operating System: Other
i bought a new hp printer dispatch date was 28/03/21 the [personal information removed] model number is EG714AA. I looked on youtube watched videos looked so easy to set it up omg!!! i was wrong what the problem is when my wifi and bluetooths on i click on hp.....then comes up no internet connection so i put the home wifi on then the hp...... goes to my devies on my iphone . Basically i cant have my wifi or bluetooth on with the printer. I phoned hp with a number beinning with 02 (which probably cost a fortune) SHE HUNG UP COS SHE COULDNT FIX!!!! i was on the phone for half an hour and ended up the lady hung up for me because she couldnt figure it out!! if i cant get it fixed i want a new one or a refund i really really need this printer guys please help my [personal information removed] [personal information removed]please can anyone help me pls [personal information removed]
 
Aa
 
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1 REPLY 1

‎05-28-2021 09:14 AM

HP Recommended

@LynneHan

 

Welcome to the HP Support Community. 

 

We shall escalate this case.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community.


I am an HP Employee

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