i don’t understand why it’s telling me it’s unavailable

[ruby_m1ss]

i’ve tried to set up my printer but on the hp smart app it’s telling me it’s unavailable and i’m not understanding why?

[Sneha_01]

Hi @ruby_m1ss 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If the HP Smart app is telling you that your printer is unavailable, here are some steps you can take to troubleshoot the issue:

1. Check Printer Power and Connections

• Make sure the printer is powered on and has no error lights flashing.
• Check that the printer is properly connected to your network (if using Wi-Fi) or directly to your computer (if using USB).

2. Restart Your Devices

• Restart both your printer and your computer or mobile device. Sometimes, a simple reboot can resolve connectivity issues.

3. Verify Network Connection

• If your printer is connected via Wi-Fi, ensure that it's connected to the same network as your device. You can print a network configuration page from the printer’s settings to check the connection.

4. Reinstall HP Smart App

• Uninstall and then reinstall the HP Smart app. This can help fix any software glitches or corrupted files.

5. Check for Software Updates

• Ensure that both your printer firmware and the HP Smart app are up to date. Check the HP website for any available updates.

6. Run HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor tool. It can help diagnose and fix common printing issues.

7. Firewall/Antivirus Settings

• Check your firewall or antivirus settings. Sometimes, they can block communication between your device and the printer.

8. Add Printer Manually

• In the HP Smart app, try adding the printer manually. Sometimes, it may not automatically detect it.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support