i updated payment method but it still says i need to update payment method. payment went thru

[meganleightner]

i updated my payment method but it still says i need to do so. also my payment went thru. a print out comes out and says my printer is connected to the internet with good signal but right below that it says that it is not connected to the internet. i have alot of photos i need to print out tonight and i need this resolved please.

[A_Gayathri]

Hi @meganleightner,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[k_carson_1976]

I am having this same issue.  The printer page says payment method needs updating (did this months ago) and says I am not connected to a network.    I

[Sneha_01]

Hi @k_carson_1976,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like your HP printer is configured to work with HP Instant Ink. I will need a few additional details to help you with this.

I request you to share all the details in a private message. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

To understand the issue and help you, please share the details listed below:

• Registered email address and the serial number of the printer.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.Take care and have a great day ahead!

Rachel571

HP Support