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‎07-04-2022 03:50 PM

HP Recommended
Product: HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g
Operating System: iOS

Print wirelessly almost daily with no problem. All of a sudden, iPhone now says "No AirPrint Printers Found." The printer, however, insists it's connected to the network.

 

I've tried turning off/on iPhone, desktop, printer. Doesn't fix it.

Category:
1 REPLY 1

‎07-07-2022 08:29 AM

HP Recommended

Hi @drfatt,

 

Welcome to the HP Support Community

I'd like to help!

 

I understand you are receiving " No airprint printer's found" error 

 

To better assiter -

 

1.) Are the printer and iphone connected to the same network?

2.) Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? If yes, make sure the dual band has different SSIDs for 2.4G and 5G networks.

3.) What is the distance between the router and the printer?

 

Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.  Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems. 

 

Kep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

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