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‎01-06-2023 02:51 PM

HP Recommended
Product: HP OfficeJet Pro 8035 All-in-One Printer

When I attempt to scan a document to email I receive an error message that says: “There was an internal processing error. Please retry or manually check the firmware updates.”  When I checked for firmware updates there were none. 

How can I resolve this issue? (Short of tossing the printer out the window and purchasing a new one).

I've been troubleshooting this for days now could someone please get back to me!

Category:
3 people had the same question
3 REPLIES 3

‎01-09-2023 08:18 PM

HP Recommended

@noranne

 

Welcome to the HP support community.

 

How are you trying to scan?

Did you make a copy and check if that works fine?

Which operating system is installed on the computer to which this printer is connected?

Sandytechy20
I am an HP Employee

1 person found this reply helpful
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‎01-25-2023 10:17 AM

HP Recommended

yes the printer will copy the document.

I am using Windows 11

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‎01-25-2023 10:19 AM

HP Recommended

my issue is when i try to scan document to email

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