internet connection

[whitehairold]

internet provider has just uped me to full fibre, How do I reset my printer to the new router?.

[VikramTheGreat]

Hi @whitehairold,

Welcome to HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

I can understand how frustrating it must be to have your printer not working with the new router, especially when you just want it to connect seamlessly. Don’t worry—we’ll work through this together.
 

To get things back up and running, we’ll need to perform a network reset and reinstall the app. This will help refresh the connection and ensure your printer communicates properly with the new router.
 

Please try the steps below:

Restore the printer to the original network settings:

1. On the back of the printer, press and hold the Wireless button for at least three seconds
2. Please uninstall the HP Smart app --> restart the Device, Wi-Fi router and printer --> install it back and check

For more help, sharing the user guide link to help you better: Click Here

I hope this helps.

Take care and have a good day.

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VikramTheGreat

HP Support