Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎08-27-2024 08:33 PM

HP Recommended
Product: HP OfficeJet Pro 9135e All-in-One Printer
Operating System: Microsoft Windows 11

Connecting the printer over WiFi sometimes shows the printer is offline in the Windows print queue, even though the HP Smart app shows the printer is active. This is not reliable. 

 

I used to have a direct cable connection to my old printer which is 100% reliable. Wonder if there is a way to connect to the 9130 printer we just purchased the same way.

19 REPLIES 19

‎08-28-2024 01:21 PM

HP Recommended

Hello @AK209 , how are you ?

 

Please, try the procedures below:

 

https://support.hp.com/us-en/document/ish_2026537-1681507-16

 

Best Regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
​
Was this reply helpful? Yes No

‎08-29-2024 06:11 AM

HP Recommended

Thanks. I found the same page on hp.com to fix the printer offline issue. I am just being lazy and try to avoid all the diagnostics and repair steps if I could remove the WiFi and directly connect the printer to my PC's USB port when I have to print in a hurry.

Was this reply helpful? Yes No

‎08-29-2024 06:23 AM

HP Recommended

Hello @AK209 

 

Let us know if you managed to fix the error using the indicated procedure.

 

Best Regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
​
Was this reply helpful? Yes No

‎08-29-2024 06:34 AM

HP Recommended

When I restarted the printer, it still showed offline by Windows, though ready on the HP Smart app. I had to restart my PC to get to print.

Was this reply helpful? Yes No

‎08-29-2024 06:36 AM

HP Recommended

Hello @AK209 


Is it ok now?

 

 

 

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
​
Was this reply helpful? Yes No

‎08-29-2024 06:38 AM

HP Recommended

Yes.

Was this reply helpful? Yes No

‎08-29-2024 06:41 AM

HP Recommended

Hello @AK209 

 

Good news!

Can you mark this topic as solved?

So others can use this as future searches

 

Best Regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
​
Was this reply helpful? Yes No

‎08-29-2024 06:50 AM

HP Recommended

Well, the issue I raised is not how to fix the printer offline, but if there is a way to connect the printer directly to the computer. Hence, my printer working over WiFi after restarting my PC does not provide an answer to my question.

Was this reply helpful? Yes No

‎08-29-2024 07:02 AM

HP Recommended

Hello @AK209 

 

Ideally, you should reinstall the entire driver again to make sure what is happening.

There are several factors that can cause an offline problem.

 

Best regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
​
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.