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HP Recommended
HP OfficeJet Pro 8135e All-in-One Printer

is there an actual phone number for hp tech to help printer problems that is not a scam number?

1 REPLY 1
HP Recommended

@Fildbasket 

 

Welcome to the HP English Community --

 


@Fildbasket wrote:

is there an actual phone number for hp tech to help printer problems that is not a scam number?


------------------------------------------

 

Short Answer

 

No, not from HP.

 

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Longer Answer

 

HP Support accepts Warranty Repair case submission for In-Warranty products.

 

In many cases, printer purchase from the HP Store (from HP) includes a short period of time during which you can submit a case requesting printer setup help.  The time frame is closer to two weeks after purchase than two months.

 

If you wander out into the Internet and look for phone help, you will find it - but NOT from HP and perhaps not from anyone who you want to talk to. 

 

What?!

 

Scams, thieves, and clever -- oh, so clever -- tricksters are waiting for you to fall into their traps.

 

HP Support – Hardware / Technical Support for Devices in Warranty

Registered Devices in Warranty:

Contact HP Support

 

Start here:

 HP Support virtual repair center

 

Printers

 Contact HP Support – Printer Support

 

HP Support  HP World-Wide Support

In-Warranty Products – Case submission for Warranty Repair

Select your region and follow the prompts

 

HP Support - Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

 ---------------------------------------------------

 

 

Reminders - READ

Online Case Submission to HP Support is available to those whose devices registered and are still in Warranty.

 

Some regions display phone / chat contact information only after the case is submitted online

 

Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.

 

HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.

 

If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.

 

Important

 

Never post private information in the HP Community!

 

Thieves are waiting - do not just hand out your privacy to their keeping.

 

HP Support does not free-post phone numbers for HP Support on the Internet.

 

Your computer is not full of bugs and you do not need to pay a fee for driver support.

 

Do not be a victim.

 

Stay vigilant.

 

=== --- === --- === --- === --- ===

 

Out of Warranty?  What to do...

 

For those of us who are "Out of Warranty", or asking for help with an item not covered by the Warranty,

submitting a case to HP Support is not an option.

 

Open your device HP Product Home > Select Category Troubleshooting to find help for common issues.

 

HP Support does not generally provide free service for out-of-warranty devices.

Our HP Community is not HP Support; we do offer online help free of charge.

 

 

Reminder – New Post – Post New Question

 

 When you submit your question to the Community,

Increase your chances of receiving an answer ---

Provide as much information as possible about the product.

For example,

  • Provide the exact model of the device and the Operating System / version
  • Tell us what you have tried to fix the problem.
  • As best you can, describe the issue for which you are seeking our help.

 

 

 Post New Question

 

=== --- === --- === --- === --- ===

 

Still want to speak with an HP support agent?

Where supported,

OPTIONAL >> Purchase a service contact.

HP SmartFriend Services

 Out-of-Warranty Supports – Purchase Options

 

Need Help?

Open the SmartFriend Data Sheet - Contact Information 

Scroll down to section “Service by Region” and check for the contact options in your region / location.

 

=== --- === --- === --- === --- ===

 

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References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.