• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎08-19-2024 04:02 AM

HP Recommended
Product: HP OfficeJet Pro 8124e All-in-One Printer

After the recent update on the OfficeJet Pro 8210, the printer keeps losing its Wi-Fi connection after one to two minutes and then reconnects shortly afterward. I've tried many things, but the issue persists. Is this perhaps a known problem? I can't print multiple pages because as soon as the printer disconnects from the Wi-Fi it stops printing.

Category:
1 person had the same question
1 REPLY 1

‎08-19-2024 04:21 AM - edited ‎08-19-2024 04:22 AM

HP Recommended

The only update for that printer is a firmware update that is related to using non-HP cartridges

https://support.hp.com/us-en/drivers/swdetails/hp-officejet-pro-8210-printer-series/7902063/swItemId...

 

As far as I can tell it has nothing to do with Wi-fi and does not affect Wi-fi on the printer it only stops you from using non-hp ink cartridges

 

Are you printing directly from your PC to the printer using WiFi direct?

 

Is the printer connected to the router and when you print from your PC does it go to the router and back to the printer?

 

In any event there is a signal loss apparently if you're being disconnected. 

 

1 - Better signal strength

Log into your modem and have it find the best channel to use.  The wording in your modem may be different.


Be sure to find the channel that has the least amount of noise

BeemerBiker_0-1724062820482.png

 

 

2 - switch to wifi direct if the printer is nearby and far from modem

Watch this video 

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.