mac to hp 8028e wifi connection

[KAchyu]

got new hp 8028e printer and got setip wifi to it. when i goto settings i can see it connected to wifi.

i have  mac sonoma 14.4.1 (23E224)  laptop and it cannot find printer, any issue with modal.

[Sneha_01]

Hi @KAchyu,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To connect your HP 8028e printer to your Mac running macOS Sonoma 14.4.1, and ensure that everything functions correctly, follow these step-by-step instructions. There can sometimes be issues with visibility or compatibility, but these steps should help you troubleshoot and establish a successful connection:

Check Printer Connectivity:

• Ensure that the printer is indeed connected to your Wi-Fi network. You can typically confirm this on the printer’s display under the network settings.

Check Network Configuration:

• Ensure that both your Mac and your printer are on the same Wi-Fi network. If you have multiple networks (such as 2.4GHz and 5GHz), they should both be on the same one.

Add the Printer to Your Mac:

• Go to System Settings on your Mac.
• Scroll down to Printers & Scanners.
• Click on Add (+) to add a printer.
• Your HP 8028e should appear in the list. If it does, select it and follow any on-screen prompts to install it.

Driver Installation:

• If macOS does not automatically find and install the correct drivers, you may need to download and install them manually. Visit the HP website, look up your HP 8028e model, and download the latest drivers compatible with macOS Sonoma 14.4.1.

Use HP Smart App:

• Consider downloading and installing the HP Smart app from the Mac App Store. This app can help manage printer connections and might assist in connecting and troubleshooting the printer setup.

Restart Devices:

• Sometimes, simply restarting both your printer and your Mac can resolve connectivity issues.

Check Firewall Settings:

• Ensure that your Mac’s firewall settings are not blocking the printer. You can check this in System Settings under Network -> Firewall.

Use IP Address:

• If the printer still doesn’t show up, you can try adding it via its IP address:
  • Find the IP address on your printer’s display screen under network settings.
  • In the Printers & Scanners settings on your Mac, click the Add (+) button.
  • Choose the IP tab, and enter the printer’s IP address. This method can help if the discovery protocols are not working properly.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support