message something is wrong with my account and I cant print

[milklady1]

have message that I can not print something is wrong with my account

[milklady1]

the message says a problem has occurred with my account and I will be unable to print until resolved.

[Raj_05]

Hi @milklady1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're receiving a message on your HP Officejet Pro 8034e All-In-One Printer indicating that there's a problem with your account, it's likely related to your printer's connection to the HP Smart app or HP Connected services. Here's what you can do to resolve the issue.

• Check your HP Smart app or HP Connected account: Log in to your HP Smart app or HP Connected account from a computer or mobile device to see if there are any notifications or error messages related to your account.
• Verify your printer's connection: Make sure your printer is properly connected to your Wi-Fi network and that it has internet access. Sometimes connectivity issues can trigger account-related error messages.
• Update your printer's firmware: Ensure that your printer has the latest firmware installed. You can usually do this through the printer's settings menu or by visiting the HP support website and downloading the latest firmware for your model.

By following these steps, you should be able to resolve the account-related problem with your HP Officejet Pro 8034e printer and resume printing.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support