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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎11-02-2026 09:19 AM

HP Recommended
Product: HP ENVY Photo 7855 All-in-One Printer

My printer is not accepting print jobs from my computer. I uninstalled the printer like I was told and reinstalled it.

It printed the test page , but when I send a document job, it wouldn't print.

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1 REPLY 1

‎11-03-2026 09:36 AM

HP Recommended

Hi @MsJa,

Since the test page prints, the printer itself works. The usual cause is a stuck print queue, or Windows sending the document to a duplicate ("Copy 1") printer entry.

  1. Open Settings > Bluetooth & devices > Printers & scanners and remove any duplicate entries ("Copy 1" or old offline versions).
  2. Clear the print queue: press Win + R, type services.msc, stop Print Spooler, delete everything inside C:\Windows\System32\spool\PRINTERS, and start Print Spooler again.
  3. Set the working printer as default and turn off Let Windows manage my default printer.
  4. Run HP Print and Scan Doctor and select Fix Printing.

If it still doesn't print, please share your printer model and Windows version and we'll keep helping.

I am proudly Mexican, a Computer Systems Engineer and an HP Community volunteer (not an HP employee).
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