my HP 250 mobile printer will not shut down

[Jeanette39]

Hello, My HP mobile 250 All in one will not shut down and is just spinning. The cartridges are all to one side so cannot be removed. I have tried truning off and unplugging cable from printer and wall. Holding down the on/off switch 30 seconds etc. Nothing is working.

[Raj_05]

Hi @Jeanette39,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP OfficeJet 250 Mobile All-in-One Printer is stuck in a frozen state. Here's a detailed guide to troubleshoot this issue.

Perform a Hard Reset:

• Unplug the printer from the power source.
• Wait for at least 60 seconds.
• While unplugged, press and hold the power button for 30 seconds to discharge any residual power.
• Reconnect the printer to a direct wall outlet (avoid surge protectors or extension cords).
• Try turning the printer back on.

Check for Blockages or Jams:

• With the printer off, inspect the cartridge area and paper feed path for any visible obstructions.
• Use a flashlight if necessary. Do not force the cartridge mechanism.

Reset the Printer Firmware:

• If the printer powers on but remains stuck, it might require a firmware update or reset:
  • HP Smart App Reset: Open the HP Smart app on a connected device and check if the printer is detected. If it is, navigate to Settings > Printer Maintenance and perform a reset.
  • If the app cannot detect the printer, continue with the next steps.

Factory Reset (if accessible):

• If the printer becomes responsive:
  • Go to the Settings menu on the printer control panel.
  • Select Printer Maintenance or Tools.
  • Choose Restore Factory Defaults and confirm.

Force Cartridge Access:

• If the cartridge mechanism is stuck on one side:
  • Gently unplug the printer, leaving the power cable disconnected.
  • Open the cartridge access door and manually attempt to slide the cartridge carriage to the center. Use minimal force to avoid damaging internal components.
  • Plug the printer back in and try turning it on.

[Raj_05]

Check for Firmware or Hardware Issues:

• Update Firmware: If the printer powers on after resetting, connect it to your computer or the HP Smart app to check for firmware updates.
• Test Functionality: Try performing a basic print or scan to confirm the printer is responsive.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support