my HP Office Jet 3830

[Ti-coune]

my printer work good on test, but when i try to print e-mail , result just white paper. ?????????

[zoey7886]

@Ti-coune, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Printing Issues with HP OfficeJet 3830! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP OfficeJet 3830 is printing blank pages when trying to print emails, but test prints are successful, here are several troubleshooting steps you can try:

Check Printer Ink Levels:

• Ensure that your printer has sufficient ink in its cartridges. Low or empty ink levels can lead to printing issues.

Verify Print Settings:

• Make sure that the print settings for your emails are correctly configured. Check that you have selected the correct printer and that the settings match your needs (e.g., paper size, quality, etc.).

Update Printer Drivers:

• Outdated or corrupted printer drivers can cause printing issues. Visit the HP Support website to download and install the latest drivers and software for your HP OfficeJet 3830.

Use HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor, a free tool that helps to diagnose and resolve most printing and scanning issues. You can find it on the HP Support website.

Check Email Application:

• Ensure that your email application is functioning properly. Sometimes, the problem could be with the application rather than the printer. Try printing a different type of document from the same application to verify.

Print a Different Document:

• Test printing from another application (e.g., a Word document or PDF) to determine if the issue is specific to the email application.

Restart Printer and Computer:

• Sometimes a simple restart of your printer and computer can resolve unexpected issues.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,