my HP8028e is connected but it wont print

[KMILES1914]

my HP 8028e is connected by bluetooth to my cellphone wifi but wont print the same network is attached to my hp laptop 

[A_Gayathri]

Hi @KMILES1914,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP OfficeJet Pro 8028e All-in-One Printer is connected but it wont print Not to worry I will help you to get a resolution to resolve the issue.
 

Let's troubleshoot the issue with your HP 8028e printer not printing from your HP Pavilion Laptop PC 15-Eg0000. Here are some steps to diagnose and resolve the problem:
 

1. Check Printer Connection

Ensure your printer is properly connected to the same Wi-Fi network as your laptop. Since it is connected to your cellphone via Bluetooth, verify that the Wi-Fi connection on the printer is active and stable.

2. Verify Network Connection

• Laptop: Ensure your HP Pavilion laptop is connected to the same Wi-Fi network as the printer.
• Printer: Check the printer’s network status from the printer control panel to ensure it is connected to the correct Wi-Fi network.

3. Install/Reinstall Printer Drivers

• Go to the HP Support website and download the latest drivers for your HP 8028e printer.
• Install or reinstall these drivers on your HP Pavilion laptop.

4. Set as Default Printer

• Go to Control Panel > Devices and Printers.
• Right-click on your HP 8028e printer and select Set as default printer.

5. Clear Print Queue

• Go to Control Panel > Devices and Printers.
• Right-click on your HP 8028e printer and select See what's printing.
• In the new window, click on Printer and then Cancel All Documents.

6. Restart Printer Spooler Service

• Press Win + R, type services.msc, and press Enter.
• Scroll down to find Print Spooler service.
• Right-click on it, select Restart.

7. Check Firewall/Antivirus Settings

Ensure your firewall or antivirus software is not blocking the printer. Temporarily disable them to see if printing works.

8. Run HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor.

9. Update Windows

Ensure your Windows operating system is up-to-date. Go to Settings > Update & Security > Windows Update.

10. Test Printing

• Try printing a test page from your laptop. Go to Control Panel > Devices and Printers, right-click on your HP 8028e printer, and select Printer Properties. Click Print Test Page.

11. Mobile Printing

If you are trying to print from your cellphone, ensure you have the necessary printing app installed (e.g., HP Smart App). Make sure both devices are connected to the same Wi-Fi network.

12. Factory Reset Printer (If Necessary)

As a last resort, you can perform a factory reset on your printer. Refer to the printer manual for specific instructions on how to do this.

Refer to this document: HP OfficeJet Pro 8028e All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[A_Gayathri]

Hi @KMILES1914,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP OfficeJet Pro 8028e All-in-One Printer is connected but it wont print Not to worry I will help you to get a resolution to resolve the issue.
 

Let's troubleshoot the issue with your HP 8028e printer not printing from your HP Pavilion Laptop PC 15-Eg0000. Here are some steps to diagnose and resolve the problem:
 

1. Check Printer Connection

Ensure your printer is properly connected to the same Wi-Fi network as your laptop. Since it is connected to your cellphone via Bluetooth, verify that the Wi-Fi connection on the printer is active and stable.

2. Verify Network Connection

• Laptop: Ensure your HP Pavilion laptop is connected to the same Wi-Fi network as the printer.
• Printer: Check the printer’s network status from the printer control panel to ensure it is connected to the correct Wi-Fi network.

3. Install/Reinstall Printer Drivers

• Go to the HP Support website and download the latest drivers for your HP 8028e printer.
• Install or reinstall these drivers on your HP Pavilion laptop.

4. Set as Default Printer

• Go to Control Panel > Devices and Printers.
• Right-click on your HP 8028e printer and select Set as default printer.

5. Clear Print Queue

• Go to Control Panel > Devices and Printers.
• Right-click on your HP 8028e printer and select See what's printing.
• In the new window, click on Printer and then Cancel All Documents.

6. Restart Printer Spooler Service

• Press Win + R, type services.msc, and press Enter.
• Scroll down to find Print Spooler service.
• Right-click on it, select Restart.

7. Check Firewall/Antivirus Settings

Ensure your firewall or antivirus software is not blocking the printer. Temporarily disable them to see if printing works.

8. Run HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor.

9. Update Windows

Ensure your Windows operating system is up-to-date. Go to Settings > Update & Security > Windows Update.

10. Test Printing

• Try printing a test page from your laptop. Go to Control Panel > Devices and Printers, right-click on your HP 8028e printer, and select Printer Properties. Click Print Test Page.

11. Mobile Printing

If you are trying to print from your cellphone, ensure you have the necessary printing app installed (e.g., HP Smart App). Make sure both devices are connected to the same Wi-Fi network.

12. Factory Reset Printer (If Necessary)

As a last resort, you can perform a factory reset on your printer. Refer to the printer manual for specific instructions on how to do this.

Refer to this document: HP OfficeJet Pro 8028e All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.