my Hp4100e and my iphone app cany ssem to find each other

[pcbus]

it just says no printer found on the app

[Garp_senchau]

@pcbus, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

To resolve connectivity issues between your HP4100e printer and your iPhone, you can follow these steps:

Troubleshooting Steps

Check Network Connection:

• Ensure that both your HP4100e printer and iPhone are connected to the same Wi-Fi network. This is crucial for establishing a connection between the devices.

Update Printer and App:

• Check if your printer firmware and HP Smart app are updated to their latest versions.

Enable Bluetooth and Location Services:

• Make sure Bluetooth is enabled on your iPhone, and ensure Location Services are turned on, as they may be needed to detect the printer.

Restart Devices:

• Turn off your printer and iPhone, then turn them back on. This can often resolve minor connectivity issues.

Re-add Printer to HP Smart App:

• In the HP Smart app, remove the printer if it was added previously.
• Re-add the printer by tapping the '+' icon and follow the on-screen instructions to connect.

Check Printer Network Configuration:

• Ensure that Web Services are enabled on your printer. Web Services are needed for certain connectivity features.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,