my envy 7640 printer, The printer could not connect to Web

[Mina2915]

my envy 7640 printer is giving me a Server Problem code, The printer could not connect to Web

[Raj_05]

Hi @Mina2915,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP Envy 7640 printer is unable to connect to the web, there are several troubleshooting steps you can try to resolve the issue.

• Check network connection: Ensure that your printer is connected to the same Wi-Fi network as the device you are printing from. Make sure the Wi-Fi network is functioning properly.
• Restart devices: Power off your printer, computer, and router. Wait for a few seconds, then turn them back on. Sometimes a simple restart can fix connectivity issues.
• Verify Wi-Fi settings: Confirm that the Wi-Fi settings on your printer are correct. On the printer's control panel, go to the Wireless or Network menu and ensure that the Wi-Fi is enabled and connected to the correct network.
• Move closer to the router: If your printer is located far from the router, it may have trouble maintaining a stable connection. Move the printer closer to the router and try connecting again.
• Reset network settings: If the printer still doesn't connect, you can try resetting the network settings. On the printer's control panel, navigate to the Wireless or Network menu, find the "Restore Network Defaults" or "Reset Network Settings" option, and follow the instructions to reset the network settings.
• Update printer firmware: Check if there are any available firmware updates for your printer model on the HP support website. Updating the firmware can often resolve compatibility issues and improve connectivity.
• Disable firewall or antivirus software: Temporarily disable any firewall or antivirus software on your computer, as they can sometimes interfere with the printer's connection to the web.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support