my hp ecotank 6000 is suddenly offline and I don't know how to get it online to print

[Roger-_]

The printer had printed the last time I used it, but when I went to use it again it was offline.  When I put in printer pin it didn't recognize it.

[Kuroi_Kenshi]

Hi @Roger-_,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check the Printer Connection:

• Ensure that the printer is properly connected to your network via Wi-Fi or Ethernet cable. You might want to restart your router and printer to re-establish the connection.

Restart the Printer:

• Turn off your printer, wait for a few seconds, and then turn it back on. This can sometimes resolve connectivity issues.

Set Default Printer:

• Go to your computer's "Devices and Printers" settings, right-click on your printer model, and select "Set as default printer".

Clear Printer Queue:

• Sometimes clearing the print queue can help. Go to "Devices and Printers," right-click on your printer, and select "See what's printing." Then, cancel all documents.

Run Printer Troubleshooter:

• Use the built-in printer troubleshooter on your computer to diagnose and fix issues.

Update Printer Drivers:

• Ensure that your printer drivers are up-to-date. You can do this by visiting the HP Support website and downloading the latest drivers for your printer model.

Re-add Printer:

• Sometimes removing the printer from your devices and re-adding it can help.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,