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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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‎06-21-2022 04:19 PM

HP Recommended

my hp neverstop lazer 1202w printer , is offline. i have troubleshooted it, ran diognostics/fix on it twice , turnt it off and on three times. 

its still saying my printer is offline . 

could you help me get it to go online please and thank you 

Category:
1 person had the same question
5 REPLIES 5

‎06-24-2022 09:20 AM

HP Recommended

Hi @Bag-all,

 

Welcome to the HP Support Community

I'd like to help!

 

I understand you are facing printer offline issues.

 

To assist better -

 

  1. What device are you using the printer with, a Windows computer, Mac, Android or an iPhone? 
  2. I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?
  3. How is the printer connected to the device USB or wireless?
  4. What is the status of the wireless light on the printer, steady or blinking?

 

Let me know!

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‎07-08-2022 06:59 PM

HP Recommended

Same problems, windows 10.  This printer is never online and won't even print with a printer cable connected.  

 

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‎07-08-2022 07:01 PM

HP Recommended

Also the smart app does nothing but tell me the toner level is okay.

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‎07-08-2022 07:01 PM

HP Recommended

The light is continuous

 

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‎07-11-2022 12:36 PM

HP Recommended

Hi @Susan158,

 

Welcome to the HP Support Community

 

I'd like to help!

 

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep me posted. 

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