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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended

Every time i try to print from a week ago the printer came with that message on the small screen : " check your account"

I have logged in into my account and nothing appear there different from my information and user etc 

 

so I do not know what to do ................ throw to the garbage the printer and change to Epson or another brand that offer better support ?

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