my landline/ internet has changed to the new digital system by b.t. now, i cannot connect my print

[jacqui687]

my B.T internet has changed and is now the new digital system...   as a result, i have a new wireless password/key.....HOWEVER i cannot connect the printer at all

[Kuroi_Kenshi]

Hi @jacqui687,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding printer!  

We're thrilled to have the opportunity to assist you and provide a solution.

Since your internet has switched to BT's new digital system with a new Wi-Fi password, your printer needs to be reconnected to the new network. Try these steps:

Reconnect Printer to Wi-Fi

On the Printer:

• Go to Settings (⚙️) > Network/Wireless Settings > Wireless Setup Wizard (on the printer’s display panel).
• Select your new BT Wi-Fi network and enter the new password.
• Confirm and try printing.

If No Display Panel:

• Press and hold the Wi-Fi button on your printer until it starts blinking.
• On your router, press the WPS button (if available) for a few seconds to allow the printer to connect automatically.

Update Wi-Fi Settings via HP Smart App

• Install HP Smart App on your phone/computer.
• Select Set up a new printer or go to Advanced Settings and update the Wi-Fi details.

Restart Everything

• Restart your printer, router, and computer after connecting.

If your printer still won’t connect, let me know and I’ll guide you further! 😊

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,