my laser jet jet printer has a blinking orange light and wont connect to internet

[jfossum]

i cant get my laser printer to connect to internet has a blinking orange exclamation mark

[Sneha_01]

Hi @jfossum,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The blinking orange light with an exclamation mark on your laser jet printer typically indicates a problem or an error state. The specifics can vary depending on the brand and model of your printer, but generally, this could mean a hardware issue, a connection problem, or a software error that prevents it from connecting to the internet. Here are some general steps you can take to troubleshoot and possibly resolve the issue:

Check Printer Manual: First, consult your printer's manual or the HP website for information on what the blinking orange light specifically indicates for your model.

Restart the Printer: Turn off the printer, wait for a few seconds, and then turn it back on. This can sometimes resolve temporary glitches that may be causing the issue.

Check Connections: Ensure that the printer's network cable is securely connected if it uses a wired connection. If it's a wireless printer, verify that the Wi-Fi network is operational and that the printer is within range.

Printer Network Settings: Access your printer's network settings through its control panel or software on your computer. Try reconnecting to the network, ensuring that you enter the correct Wi-Fi password if required.

Update Printer Firmware/Software: Check the manufacturer's website for any available updates for your printer's firmware or software. An outdated firmware could cause compatibility issues with newer networks or security protocols.

Check for Error Messages: Some printers have a display screen that can provide more information about the error. Check for any error messages or codes and consult the manual or HP website for specific troubleshooting steps.

Router/Modem Restart: Sometimes, the problem could be with your network equipment. Try restarting your router/modem and then attempt to connect the printer to the internet again.

I hope this helps.

Take care and have a good day.

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Rachel571 

HP Support