my new 651 will not connect to Wireless network

[rdj117]

I cannot get my new HP Smart Tank Plus 651 to connect to my 2G GOOGLE FIBER  Wireless network.  It will not work with password or WIP.

[Hawks_Eye · Accepted solution]

Hi @rdj117 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

I understand how frustrating it must be to have your HP Smart Tank Plus 651 refuse to connect to your 2G Google Fiber Wi-Fi network, even with the correct password. 

Let's go through some troubleshooting steps.

1. Restart Everything

• Power off your printer, router, and computer.
• Wait 30 seconds, then turn on the router first.
• Once the router is fully online, turn on the printer and computer.

2. Reset Network Settings on the Printer

• On the printer’s control panel, go to Setup → Network Settings.
• Select Restore Network Defaults.
• Reconnect the printer to Wi-Fi using the Wireless Setup Wizard.

3. Check Router Settings

• Ensure your Google Fiber router is set to 2.4GHz (some HP printers struggle with 5GHz).
• Disable MAC address filtering (if enabled).
• Try switching the Wi-Fi security mode to WPA2 instead of WPA3.

4. Manually Assign an IP Address

• Open HP Smart → Printers & Scanners → Advanced Settings.
• Assign a static IP address to the printer.

5. Update Printer Firmware

• Install the latest firmware update from HP’s official page.

 

Let me know if any of these steps help! I appreciate your patience while we work through this.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[rdj117]

THANK YOU  THAT WORKED

[Hawks_Eye]

@rdj117 

Fantastic! Glad to hear that worked for you.

A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue.

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help!

Thanks again for your confirmation, and we wish you an amazing day ahead! 😊

Regards, 

Hawks_Eye