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‎10-23-2021 03:34 PM

HP Recommended
Product: Deskjet plus 4100e
Operating System: iOS

Dear community,

 

I hope you can help me. 

Today I have bought a HP Desk Jet 4100e Wire Less Printer, and tried to setup it with my iPhone 12 and my windows7 PC and connect it to my WLAN network.  But it didnot work. I have read the manual from HP support and Youtube. The steps which I have followed as follows:

  1. connect my printer to electricity
  2. push the WLAN button on the printer
  3. the WLAN symbol blinks
  4. start HP smart on my iPhone to set up new WLAN Printer
  5. HP smart APP reminded me to connect WLAN network DirectCT-27-HP DeskJetPlus 4100
  6. I typed it and entered
  7. The Wireless connection of DirectCT-27-HP DeskJetPlus 4100 from iPhone 12 to the pinter has been set up and works
  8. I see this printer has been added into HP smart app, but this WLAN DirectCT-27-HP DeskJetPlus 4100 cann not be connected to internet, 
  9. if I switch the WLAN  to my home WLAN  e.g. Vodafone-C246 which connects internet, then the Printer lost the connection to my iPhone and it is not available.
  10. I cannot print anything

It is quite strange, i can use HP-WLAN-network DirectCT-27-HP DeskJetPlus to connect Printer from my iPhone but it HP-WLAN-network doesn't have internet, if I change to my own home WLAN network Vodafone-C246, then the printer get lost, is not available, that means my printer cannot be connected to my home WLAN network only to HP-WLAN-network without internet. HP-Deskjet plus 4100.jpeg

Why did it happen? and how can I fix it?

 

Thanks and best regards

Feilong

 

  1. the Printer is not available
Category:
2 people had the same question
1 REPLY 1

‎10-26-2021 02:18 PM

HP Recommended

@Feilong

 

Welcome to the HP Support Community.

 

This document should help you: https://support.hp.com/us-en/document/ish_1841315-1637332-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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