my printer doesn't conect

[msa2012]

I have HP DESKJET 2723e printer and since we changed the wifi don't conect with our devices.Moreover, i tried through the app to change it but it didn't let me even access to the printer

[Max3Aj]

@msa2012, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

I understand you're having trouble reconnecting your HP DeskJet 2723e printer after changing your Wi-Fi network. No worries, I'll guide you through the steps to get your printer back online.
 

When your Wi-Fi network changes (new router, new password, etc.), your printer needs to be reconnected to the new network. Since it's not connecting via the app, we’ll try a few alternate methods.

Option 1: Use HP Smart App (Recommended)

Reset Wi-Fi on the Printer:

• Make sure the printer is powered on.
• Press and hold the Wi-Fi and Cancel buttons on the printer together for 5 seconds until the Power light blinks. This puts the printer in Wi-Fi setup mode.

Install or Open the HP Smart App:

• Download from HP Smart for Windows/macOS or HP Smart for Android/iOS. HP Smart
• Open the app and sign in or create an HP account.

Add Your Printer:

• Click “+” to add a new printer.
• The app should detect your printer in setup mode.
• Follow the on-screen instructions to connect it to your new Wi-Fi.

Option 2: Use HP Printer Software (Windows)

If the app doesn’t work, try using the full driver/software:

• Download from: HP Support page - Official HP® Support
• Run the installer and choose “Wireless Setup” when prompted.

Troubleshooting Tips

• Ensure your Wi-Fi is 2.4 GHz (this printer does not support 5 GHz).
• Temporarily disable VPNs or firewalls if the app can’t detect the printer.
• Make sure your phone or PC is on the same Wi-Fi network you want the printer to connect to.

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support