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HP Recommended

HP Deskjet 2755e  not printing from internet or quickbooks

1 REPLY 1
HP Recommended

Hi @CasaB3,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

If your HP DeskJet 2755e is not printing from the internet or QuickBooks, here are a few steps to troubleshoot.

 

Check Printer Connection:

  • Ensure that your printer is connected to the same network as your computer.
  • If using Wi-Fi, confirm that the printer is properly connected to your Wi-Fi network.

Restart Devices:

  • Turn off your printer, computer, and router. Wait for a few minutes, then turn them back on.

Update Printer Drivers:

  • Make sure you have the latest printer drivers installed. You can download them from the HP Support website.

Check Printer Status:

  • Open the printer’s software on your computer and ensure there are no errors or issues reported.

Set Printer as Default:

  • Go to your computer’s Control Panel or Settings and make sure your HP DeskJet 2755e is set as the default printer.

Check Print Queue:

  • Make sure there are no stuck print jobs in the queue. Clear any pending jobs and try printing again.

QuickBooks Settings:

  • Ensure that QuickBooks is configured to use the correct printer. Go to File > Printer Setup in QuickBooks and select your HP DeskJet 2755e.

Print a Test Page:

  • Try printing a test page from your computer to check if the issue is specific to the internet or QuickBooks.

Network Issues:

  • If the issue persists, it might be related to network settings. Ensure there are no network issues that might be affecting your printer's connectivity.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.