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- HP Community
- Printers
- Printer Wireless, Networking & Internet
- my printer is not printing from internet and quickbooks

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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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1 REPLY 1
09-16-2024 09:46 AM
Hi @CasaB3,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
If your HP DeskJet 2755e is not printing from the internet or QuickBooks, here are a few steps to troubleshoot.
Check Printer Connection:
- Ensure that your printer is connected to the same network as your computer.
- If using Wi-Fi, confirm that the printer is properly connected to your Wi-Fi network.
Restart Devices:
- Turn off your printer, computer, and router. Wait for a few minutes, then turn them back on.
Update Printer Drivers:
- Make sure you have the latest printer drivers installed. You can download them from the HP Support website.
Check Printer Status:
- Open the printer’s software on your computer and ensure there are no errors or issues reported.
Set Printer as Default:
- Go to your computer’s Control Panel or Settings and make sure your HP DeskJet 2755e is set as the default printer.
Check Print Queue:
- Make sure there are no stuck print jobs in the queue. Clear any pending jobs and try printing again.
QuickBooks Settings:
- Ensure that QuickBooks is configured to use the correct printer. Go to File > Printer Setup in QuickBooks and select your HP DeskJet 2755e.
Print a Test Page:
- Try printing a test page from your computer to check if the issue is specific to the internet or QuickBooks.
Network Issues:
- If the issue persists, it might be related to network settings. Ensure there are no network issues that might be affecting your printer's connectivity.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Alden4
HP Support
Raj_05
HP Support Community Moderator
HP Support Community Moderator
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