my printer is not printing from internet and quickbooks

[CasaB3]

HP Deskjet 2755e  not printing from internet or quickbooks

[Raj_05]

Hi @CasaB3,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP DeskJet 2755e is not printing from the internet or QuickBooks, here are a few steps to troubleshoot.

Check Printer Connection:

• Ensure that your printer is connected to the same network as your computer.
• If using Wi-Fi, confirm that the printer is properly connected to your Wi-Fi network.

Restart Devices:

• Turn off your printer, computer, and router. Wait for a few minutes, then turn them back on.

Update Printer Drivers:

• Make sure you have the latest printer drivers installed. You can download them from the HP Support website.

Check Printer Status:

• Open the printer’s software on your computer and ensure there are no errors or issues reported.

Set Printer as Default:

• Go to your computer’s Control Panel or Settings and make sure your HP DeskJet 2755e is set as the default printer.

Check Print Queue:

• Make sure there are no stuck print jobs in the queue. Clear any pending jobs and try printing again.

QuickBooks Settings:

• Ensure that QuickBooks is configured to use the correct printer. Go to File > Printer Setup in QuickBooks and select your HP DeskJet 2755e.

Print a Test Page:

• Try printing a test page from your computer to check if the issue is specific to the internet or QuickBooks.

Network Issues:

• If the issue persists, it might be related to network settings. Ensure there are no network issues that might be affecting your printer's connectivity.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support