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- my printer is off line

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02-05-2022
11:32 AM
- last edited on
02-21-2022
10:47 AM
by
JessikaV
my hp deskjet 3632 printer is offline how do i get it back online ?
02-08-2022 11:54 AM - edited 02-08-2022 11:55 AM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
Use HP Print and Scan Doctor on your Windows computer to help diagnose and fix printing and scanning issues.
Make sure paper is loaded in the main tray, and then turn on the printer.
Download HP Print and Scan Doctor, and then follow the prompts to install and open the tool.
On the welcome screen, click Start to select your printer and run the diagnostic.
If your printer is not found, click My product is not listed, and then follow the instructions to troubleshoot the connection.
If the issue persists: Set the default printer:
Set your printer as default on your Windows 10 computer to make sure print and scan jobs use the correct printer.
In Windows, search for and open Printers & scanners.
Make sure the box next to Let Windows manage my default printer is not checked.
From the list of printers, click your printer name, and then click Manage. If there are multiple printer names that match yours, select the printer that is idle or online.
Under Manage your device, click Set as default.
If the issue persists, follow the next steps: Restore network settings to default settings:
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
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