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‎02-17-2025 06:35 PM

HP Recommended
Operating System: Android 9.0 Pie

officejet pro 8620 got a new wifi company and now my printer wont connect to the new wifi

Category:
2 REPLIES 2

‎02-20-2025 05:13 PM

HP Recommended

@emily5555, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding connectivity issue with new Wi-Fi! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

It sounds like your OfficeJet Pro 8620 needs to be connected to your new Wi-Fi network. Try these steps to reconnect:

 

1. Reset Network Settings on the Printer

  • On the printer's control panel, go to Setup > Network Setup > Restore Network Settings.
  • Confirm the reset.

2. Reconnect to the New Wi-Fi

  • On the printer's control panel, go to Wireless > Wireless Setup Wizard.
  • Select your new Wi-Fi network and enter the password.

3. Reinstall Printer on Your Android Device

  • On your Android 9.0 Pie device, go to Settings > Connected devices > Printers.
  • Tap Add a printer and select your OfficeJet Pro 8620 once it appears.

4. Restart Everything

  • Restart your printer, router, and phone.
  • Try printing again.

If it still doesn’t work, let me know if you get any specific error messages! 🚀  

  

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

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‎02-25-2025 02:01 PM

HP Recommended

Hope you're having an amazing day! We wanted to follow up on the technical issue we tackled earlier. Are you all set and issue-free? 

 

If you encounter any more hiccups or have questions, please don't hesitate to reach out. We're here to help and support you every step of the way! 

 

We'll be archiving this case, but feel free to respond to this thread anytime to continue the conversation. 

 

If our solution hit the spot, please click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left as that would make our day! 

 

Take care, and have an incredible day ahead! 

 

Regards, 

Akhi_H

Akhi_H
I am an HP Employee
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