my wireless printer is off line

[dirk851]

printer is offline and the printer is not found

[Kuroi_Kenshi]

Hi @dirk851,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your wireless printer is showing offline and not being found. Let’s go through some steps to bring it back online.

1. Check Wi-Fi & Power

Make sure the printer is powered on and has no error lights or paper jams.

On the printer’s control panel, confirm it is connected to the same Wi-Fi network as your computer/phone.

If the Wi-Fi light is off or blinking, the printer isn’t connected.

2. Restart Devices

Restart your printer, router, and computer/phone.

Wait 1–2 minutes for the printer to reconnect to Wi-Fi.

3. Verify Network Connection

On the printer’s control panel, print a Network Configuration Report (usually under Setup → Reports → Network Configuration).

Check if the printer has a valid IP address (e.g. 192.168.x.x).

If no IP is listed, reconnect to Wi-Fi using Setup → Network Setup → Wireless Setup Wizard.

4. Add Printer Again

On your computer:

Windows → Settings → Bluetooth & Devices → Printers & Scanners → Add Device.

Mac → System Settings → Printers & Scanners → + (Add Printer).

On your phone/tablet → open the HP Smart app → Add Printer → follow setup.

5. Prevent Offline Mode in Windows

In Windows, open Control Panel → Devices and Printers.

Right-click your HP printer → See what’s printing.

Make sure “Use Printer Offline” is unchecked.

6. Update Printer Software

Make sure you have the latest HP Smart app / HP drivers installed from HP’s support site.

Outdated drivers can cause the printer not to be found.

If the printer still won’t connect:

Re-run the Wireless Setup Wizard on the printer.

If your router has both 2.4 GHz and 5 GHz bands, connect the printer to 2.4 GHz (most stable for printers).

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,