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Common problems for Connectivity Issues
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HP ENVY 6455e gives not connected to internet on HP Smart, both printer and desktop are on same SSID 

2 REPLIES 2
HP Recommended

This usually happens when the printer is on Wi-Fi but HP Smart can’t properly discover it on the network. First, restart both the printer and router, then make sure both PC and printer are actually on the same band. If it still shows “not connected” remove the printer from HP Smart and add it again using the printer’s IP address.

Tech Enthusiast | Web Developer | Helping users with software, printers & troubleshooting solutions.
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Hi,

Thanks for using the HP Support Community.

 

Please perform a Wireless Reset and then use HP App to setup and connect the printer to the network again.

 

These resources will be useful:

 

Reset wireless:

https://www.youtube.com/watch?v=TWBAFvOJuGk

 

Connect to wireless network:

https://www.youtube.com/watch?v=ovX81Qyo2ps

 

For more resources on the printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPh6CvwM2cDtFruOzbfD2fEk

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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