new IP address with same router and moden. HP will not connect

[SDGal]

Netgear issued us a new IP and the HP will not accept or recognize it yet the Cannon ET-3850 5 feet away had no issues.  I've tried everything the virtual assist has suggested except turn off the router because frankly I am terrified to do so because of all the other connectivity issues with this change.

[Garp_senchau]

@SDGal, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Print Network Report

On the printer screen:

Go to Settings > Wireless or Network Settings

Choose Print Network Configuration Page

Check:

Does it show an IP address?

If it starts with 169.254, it’s not connected.

Reconnect to Wi-Fi

On printer:

Go to Settings > Wireless Setup Wizard

Select your Wi-Fi name

Enter Wi-Fi password

This makes the printer get a fresh IP from the router.

Restart Printer

Turn the printer off, wait 10 seconds, turn it back on.

Re-add Printer to Computer

On your PC or Mac:

Remove the old printer

Add it again. (search for it or use the new IP from the config page)

Set Static IP

If it still doesn’t work:

Log in to your router (e.g., 192.168.1.1)

Reserve a fixed IP for your printer under Attached Devices / DHCP

Or manually assign IP in printer settings

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,