new router and 2700 printer will not connect to wifi. Wants a desk jet password and I do not have

[tkroenlein]

I just got a new router and now my 2700 series will not connect to wifi. I have followed all the directions and get to a point on my iPhone in the hp app that it wants me to enter a password for "Direct-64-HP DeskJet 2700 series". I don't have it.  I have entered my wifi password and the password for the router app.  Can anyone tell me where the password would be?

Thanks

I have tried the PIN on the side of the printer

And I cannot get the printer to print it by holding down the "I" buttons

[Garp_senchau · Accepted solution]

@tkroenlein, Thanks for reaching out to the HP Support Community! 🎉

I’m here to help you troubleshoot your issue and get things back on track. Just follow these steps below, and we’ll have you running smoothly in no time:

It looks like you're trying to connect to the printer's Wi-Fi Direct instead of your actual Wi-Fi network. The "Direct-64-HP DeskJet 2700 series" is the printer’s Wi-Fi Direct connection, which allows direct printing without a router. This requires a separate password, which is different from your Wi-Fi network password.

To properly connect your printer to your new router, follow these steps:

Reset the Printer’s Network Settings:

• Press and hold the Wireless button and the Cancel button together for 5 seconds until the light blinks.

Reconnect to Wi-Fi Using HP Smart App:

• Open the HP Smart App on your iPhone.
• Tap Add Printer or Set Up a New Printer.
• Follow the on-screen instructions and enter your Wi-Fi network password (not the Wi-Fi Direct password).

Find the Wi-Fi Direct Password (if needed):

• Print a Wi-Fi Direct information page by pressing and holding the "i" button until a page prints.
• The Wi-Fi Direct password will be listed on this page.

You may also refer this post for connecting to a new network: Click here

I’m pretty confident this will do the trick! But hey, if you run into any bumps along the way or need a little extra help, just give me a shout! I’ve got your back. 💪

Also, if this reply solved your problem (or made you feel like a tech wizard 😎), please click "Accepted Solution". It helps others, and I promise I’ll do a little happy dance. 🕺 Also, if you could click 'Yes' under ‘Was this reply helpful?’—that’s like giving me a virtual high-five. 🙌

Thanks again for being awesome, and I hope you have an amazing day ahead! 🌟

Cheers,

[Marie1345]

When I follow the steps outlined, HP Smart doesn't find my printer.  I just got a new router and i'm connected to the internet.  However, no matter what I do, I cannot connect to the printer.  I've followed all of the troubleshooting steps and used the virtual assistant, to no avail.  Is there a phone number I can call for help?

Thanks.

-Marie

[Garp_senchau]

Hey @Marie1345,

Welcome to HP Support Community,

Thank you for posting your query;

I have sent you a private message with the steps to contact the HP phone support.

I hope this is useful.

Take care and have a good day. 

Regards,