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Featured blog article:

Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎10-29-2026 06:27 PM

HP Recommended

recently installed new network and router (EERO) - printer (HP7510 has the new internet installed and so has the PC and Tablets but the printer tab will not recognise the printer - if I use the old network (TPLink) it will accept it - is there possibly a firewall which creates the rejection?

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‎10-30-2026 04:40 AM

HP Recommended

Hi, @Dudekramer , Welcome to the HP Support.

 

I will be more than happy to help you. while I am an HP employee, the views expressed here are my own and may not necessarily reflect the views of HP. By sharing relevant video links, I aim to provide clear, practical guidance in an easy-to-follow format. These tailored video resources are designed to address queries more effectively and enhance understanding. I hope you find them helpful as well.

 

Here are the links which will help to resolve the issue: 

 

Reconnect an HP printer to a wireless network | HP printers| HP Support

 

How to Troubleshoot a Wireless Printer Connection | HP Printers | HP Support

 

Fix ‘Printer Offline’ error & restore Wi-Fi connection | HP OfficeJet Pro 8100, 9100, 9700 printers

 

Do keep me posted. 

  

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

RITA_R2

HP Support 

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