new router creates printer issues

[Dudekramer]

recently installed new network and router (EERO) - printer (HP7510 has the new internet installed and so has the PC and Tablets but the printer tab will not recognise the printer - if I use the old network (TPLink) it will accept it - is there possibly a firewall which creates the rejection?

[Rita_R2]

Hi, @Dudekramer , Welcome to the HP Support.

I will be more than happy to help you. while I am an HP employee, the views expressed here are my own and may not necessarily reflect the views of HP. By sharing relevant video links, I aim to provide clear, practical guidance in an easy-to-follow format. These tailored video resources are designed to address queries more effectively and enhance understanding. I hope you find them helpful as well.

Here are the links which will help to resolve the issue: 

Reconnect an HP printer to a wireless network | HP printers| HP Support

How to Troubleshoot a Wireless Printer Connection | HP Printers | HP Support

Fix ‘Printer Offline’ error & restore Wi-Fi connection | HP OfficeJet Pro 8100, 9100, 9700 printers

Do keep me posted. 

  

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

RITA_R2

HP Support 

[Dudekramer]

Tried all these solutions and no success - the new mesh network modem EERO sees the printer and all devices are on the same network, but even though the printer is set as the default when trying to print from any wireless device it will not allow the printer to be selected. It sees it but won’t acknowledge it.