new wifi/internet and I can't get my printer on line in order to use it

[Tiff-2024]

I have new wifi/internet and did the diagnostic fix thru HP smart and it still says printer off line.  I can't get the blue wifi light to stop blinking

[Raj_05]

Hi @Tiff-2024,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're having trouble connecting your HP DeskJet 3722 to your new Wi-Fi network. Here are some steps you can try to resolve the issue.

Reset the Printer’s Network Settings:

• On the printer, go to the control panel.
• Navigate to the Setup menu, and select "Network Setup" or "Wireless Settings."
• Choose "Restore Network Settings" or a similar option to reset the network settings to default.

Reconnect to the Wi-Fi Network:

• On the printer, press and hold the Wireless button (usually looks like a Wi-Fi icon) and the Cancel button together until the power light blinks.
• The printer will enter wireless setup mode. The wireless light will blink and the printer will search for available networks.

Use HP Smart App to Set Up Wireless Connection:

• Open the HP Smart app on your computer or mobile device.
• If you don’t have the app, download it from the HP Smart website or your device’s app store.
• Open the HP Smart app and select "Add Printer" or the "+" icon.
• Follow the on-screen instructions to select your printer and connect it to the new Wi-Fi network.

Manually Connect to Wi-Fi:

• If the HP Smart app doesn’t work, you can connect the printer manually to your Wi-Fi network.
• Use the printer's control panel to select your Wi-Fi network and enter the password.

Restart All Devices:

• Restart your printer, router, and computer. Sometimes a simple restart can resolve connectivity issues.

Check for Firmware Updates:

• Ensure that your printer has the latest firmware. You can check for updates via the HP Smart app or by visiting the HP Support website.

Check Printer’s IP Address:

• Print a network configuration page from your printer’s control panel to check if it has an IP address assigned. If not, the printer might not be connecting to the network properly.

Firewall/Security Settings:

• Check if there are any firewall or security settings on your router that might be blocking the printer’s connection.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support