new xfinity gateway router- hp envy 5330 does not connect

[Seifrit]

Just installed xfinity gateway router. Now my wireless 5530 HP Envy printer does not interface. I unplugged the printer before setup- and plugged it back in after the setup was complete.

[Garp_senchau]

@Seifrit, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

It sounds like your HP Envy 5530 printer isn’t connecting to the new Xfinity Gateway router after the setup. Here are a few steps you can take to resolve the issue:

Restart Both the Router and Printer:

Power cycle your Xfinity Gateway router by unplugging it, waiting about 30 seconds, and plugging it back in.

Turn off your HP Envy printer, wait for a few seconds, and then turn it back on.

Make Sure Printer Is on the Same Network:

If you have both a 2.4 GHz and 5 GHz Wi-Fi network, ensure that both the printer and other devices (laptop, PC, etc.) are on the same frequency. Sometimes printers have difficulty connecting to the 5 GHz network, so try switching to the 2.4 GHz network.

Check for Network Conflicts:

Ensure there are no IP conflicts on your network that could be causing issues. You can log into your Xfinity Gateway and look for any IP-related issues or try assigning the printer a static IP address.

Switching from WPA3 to WPA2 on the Xfinity App

Open the Xfinity App on your mobile device.

Tap on “Connect”.

In the connection settings, look for the Wi-Fi security settings.

Change the Wi-Fi security from WPA3 to WPA2.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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