• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎03-23-2023 06:21 AM

HP Recommended
Product: HP ENVY 5030 All-in-One Printer

My Envy 5030 is NOT recognised by the software with BOTH USB and WIFI enabled. The stated internet code is not recognised by the software although it is displayed by the printer. I am unable to contact ANYONE from HP, but they do send me bills every month for the printing that THEY SAY I am doing. The scanning function IS NOT working, the BLACK INK is not working ( I am in single cartridge mode) And I would love to close my account and STOP PAYING THE BILLS ~ but the IS NO 'billing' option on the website. I am left with the option of closing the credit card that I use or making a god-awe full fuss on Facebook. Anyone got a better idea?

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.