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‎07-28-2025 10:57 PM

HP Recommended
Operating System: Microsoft Windows 11

I am not able to connect my hp 9720 with my pc throgh wifi

1 REPLY 1

‎07-30-2025 08:46 AM

HP Recommended

Hi @optimum3,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP OfficeJet Pro 9720 Wide Format All-in-One Printer is not connecting to your Windows 11 PC via Wi-Fi, here’s how to fix it.

Step-by-Step Fix for Wi-Fi Connection Issues

1. Restart All Devices

  • Turn off your printer, PC, and router.
  • Wait 60 seconds.
  • Turn on the router first, then the printer, then your PC.


2. Ensure Printer and PC Are on the Same Network

  • On your printer, check the Wireless icon:
    • If it’s solid blue, it’s connected.
    • If it’s blinking or off, reconnect via the printer’s control panel:
      • Go to Settings > Network Setup > Wireless Settings > Wireless Setup Wizard.


3. Install or reinstall the HP Smart App

🔧 If the app says the printer is offline or not found, try temporarily disabling any VPN or firewall software.

 

I hope this helps.

 

Take care, and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

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