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Featured blog article:

Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎10-30-2026 07:41 AM

HP Recommended
Product: HP OfficeJet Pro 8122e All-in-One Printer

hi my printer is showing off line on my account but it is connected to the intertnet and i can print using wifi .  

 

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1 REPLY 1

‎11-01-2026 04:04 AM

HP Recommended

Hi @rarmma 
 
Welcome to the HP Support Community!

Thanks for reaching out!

 

I understand your HP OfficeJet Pro 8122e All-in-One Printer is showing as offline in your account even though it is connected to Wi-Fi and you can print. Dont worry let me check and help you with this.  

Kindly confirm where does it show offline: the HP app, your HP account website, or both? and are you using Windows, macOS, Android, or iOS?

Meanwhile, kindly try these steps and confirm :

  1. Restart the printer, your device, and Wi-Fi router.
  2. Make sure the printer and your device are connected to the same Wi-Fi network.
  3. Open the HP app and run Diagnose & Fix.
  4. If the printer still shows offline in the app, remove the printer from the HP app and add it again.
  5. Check for any available printer firmware updates.

You can also follow this HP document: HP printer is offline or unavailable. HP recommends these steps for printer offline or unavailable status, including restarting the devices, checking the network, using Diagnose & Fix, and re-adding the printer. 

 

I hope this helps. 

 

I'm an HP Employee.


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