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‎09-21-2021 02:17 PM

HP Recommended
Product: OfficeJet Pro 9010
Operating System: Microsoft Windows 10 (32-bit)

Can’t print from my iPhone.
Ran wireless wizard set up -got network test results says no problems found -successful setup of wireless printer. However, under current configuration section says Internet-not connected. 
I had to reset router yesterday thru Verizon Fios but all was restored & I have internet connectivity thru my cable, IPhone & Ipad devices. 

Category:
1 REPLY 1

‎09-24-2021 11:34 AM - edited ‎09-24-2021 11:36 AM

HP Recommended

@SBCarter

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I understand you having difficulties connecting the printer to your home network, however, to provide an accurate resolution, I need a few more details:

  • What's the Wi-Fi light status on the Printer(Blinking or Steady)? 
  • Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? If yes, make sure the dual-band has different SSIDs for 2.4G and 5G networks.
  • Are you getting any error messages while connecting to your home network?
  • When was the last time it worked fine?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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