officejet pro 9120e won't print after changing to fiber optics for internet

[misstina25]

I'm looking for some help with my officejet pro 9120e . We switched to fiber optic and I can't get the printer to print. It says the connection is excellent but it's always offline. I've spent hours trying every troubleshooting method that I've seen in here. Please help, I own a business and having no printer is a problem.

[Nal_NR]

Hi @misstina25,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand that you are having issues with the new internet.

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

Use the network or wireless settings on the printer touchscreen to connect it to your Wi-Fi network.

Connect the printer to the Wi-Fi network (printers with a touchscreen)

Use the Wireless Setup Wizard from the printer control panel to connect the printer to your Wi-Fi network.

• Place the printer near the network router.
• Make sure paper is loaded into the input tray, and then turn on the printer.
• From the Wireless or Setup menu, select Network setup or Settings, and then select Restore Network Settings.
• Get the network name and password. Go to Find the wireless network password or PIN to connect an HP printer for more information.
• From the Setup, Network, or Wireless settings menu, select Wireless Setup Wizard.
• Select your network, and then enter the password.

Note: If the Wireless Setup Wizard is not listed, select Wi-Fi Protected Setup or WPS, select Push Button, and then follow the steps to connect to the network.

Print a Wireless Network Test Report

Print a wireless report to find information about your printer network connection or to identify connection issues.

On the printer, open the Wireless, Network Settings, or Setup menu to locate and print the Wireless Network Test report.

Review the information on the report or follow any instructions provided to troubleshoot Wi-Fi connectivity problems.

Refer to this document for more information. 

You may also refer to this document for further assistance. 

Update the firmware. Click here

Hope this helps! Keep me posted for further assistance

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