offline Mac; says may be out of ink but is not

[Alaska32]

HPOfficeJetPro8025e

says offline; may be out of ink

have followed all AI instructions; still won't work

[zoey7886]

@Alaska32, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP Officejet Pro 8025e that says out of ink! 

We're thrilled to have the opportunity to assist you and provide a solution.  

I understand that your HP OfficeJet Pro 8025e is showing as offline and suggesting it may be out of ink, even though you’ve already confirmed that it isn’t. I appreciate the troubleshooting steps you’ve tried so far — let’s work together to get this sorted out!

Here are a few additional steps you can try:

Restart Printer and Devices

• Turn off your printer, computer, and router.
• Wait for about 60 seconds.
• Turn on your router first, wait until it fully connects, then turn on your printer and computer.

Check Printer Connection Status

• On the printer’s control panel, go to Settings > Network Setup > Wireless Settings.
• Ensure Wi-Fi is turned on and connected to the correct network.
• If using a USB connection, try switching ports or cables.

Remove and Reinstall the Printer

• On your Mac, go to System Preferences > Printers & Scanners.
• Select your printer and click the “-” button to remove it.
• Restart your Mac.
• Re-add the printer using the “+” button and select it from the list.

Reset the Printing System

• In Printers & Scanners, right-click in the list of printers and select Reset Printing System.
• Re-add the printer after resetting.

Check HP Smart App (if installed)

• Open the HP Smart app on your Mac.
• Check for any error messages or updates.

Please give these steps a try and let me know if the issue persists — I’ll be happy to assist further if needed! 😊  

Take care, and have an amazing day!  

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Regards,