offline printer issue

[JD0924]

printer is saying offline.  I did everything to try to get it back online.  I cant print anythin.  Help.  anyone have an actual phone number for tech support live agent?

[Irfan_06]

Hi @JD0924,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer showing offline.

Kindly refer to the steps on this link to troubleshoot and skip the steps which have alredy been performed earlier.

Let me know if that resolves the issue or if you still need further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Ceegee82]

I'm having the same issue, and have tried all the variations of troubleshooting steps I can find in chats and in support with no results (printer still unable to connect to my wireless network). I would like to run 'diagnose and fix' from HP Smart, but my MAC OS screen does not look like your snapshot in guidance, specifically, there is no printer drop-down or any other link from which to select diagnose and fix feature. I am running macOS Monterey 12.6.7.

[Irfan_06]

Hi @JD0924,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support