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‎09-28-2020 12:39 PM - edited ‎09-28-2020 01:08 PM

HP Recommended
Product: HP laserjet m203dw

I have changed my router and I am unable to reset the wireless connection for the printer. I downloaded HP smart, but the "network information" section is grayed out. I have also followed all the instructions provided by the virtual agent, but I still cannot reset the printer.  How can I solve this problem?

I use a macbook, Catalina version 10.15.7.
thank you for your help

Category:
16 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-30-2020 05:41 PM

HP Recommended

@mmzz1212

 

Welcome to the HP support community.

 

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

 

Sandytechy20
I am an HP Employee

View solution in original post

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3 REPLIES 3

‎09-30-2020 05:41 PM

HP Recommended

@mmzz1212

 

Welcome to the HP support community.

 

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

 

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎10-06-2020 10:49 AM

HP Recommended

Just FYI. I solved the problem by connecting the printer to the computer with the printer cable and opening up the HP utility app. I am not sure what worked and I probably could not replicate with I did, but somehow it worked. I thought this solution might help other.

1 person found this reply helpful
Was this reply helpful? Yes No

‎10-07-2020 12:24 PM

HP Recommended

@mmzz1212

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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