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Locked

‎08-17-2023 12:40 PM - edited ‎08-17-2023 12:41 PM

HP Recommended
Product: HP OfficeJet 6958 All-in-One Printer

My older hp printer is offline since I got a new router. . The panel says it has been locked by me, too. Can someone help? I've been at this for three days.

Thanks, Lanie Ber

Category:
1 REPLY 1

‎08-20-2023 11:14 AM

HP Recommended

Hi @ElaineBaer 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing connectivity issues.

 

Kindly refer to the steps on this link and let me know if that fixes the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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