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‎11-11-2021 12:10 PM

HP Recommended
Product: MacAIR M1
Operating System: macOS 11.0 Big Sur

HP 6400e error message E9 after loading ink. Computer laptop Mac air M1

1 REPLY 1

‎11-14-2021 07:18 AM

HP Recommended

Hi @Freeambler,

 

I'd like to help!

 

I understand you are receiving an E9 error.

 

An E9 error occurs when a problem occurs during a printer firmware update.

  1. Set up the wireless setup again.

    For more information, go to Wireless Printer Setup.

  2. Touch the Information button .

    If the information page prints, the printer is back to normal state.

    If the printer fails to print the Information page, it is still in recovery mode and needs to download the firmware again.

    NOTE: 

    During recovery mode, the printer automatically downloads firmware from the cloud. Leave the printer about 2 hours, depending on your network speed, to complete firmware download and update.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

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