• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP Office Jet Pro 9025

I have tried for several weeks to figure this out without having to take the printer in to have it fixed.  I truely believe it is something simple,  I cannot afford to take it in and the printer isn't that old.  I've had it a little over a year.  Can someone please help me?  I would forever be grateful.  

 

1 REPLY 1
HP Recommended

Hi,

Swipe down the top bar on the printer screen and tap the Setup (gear icon), then tap Preferences.

 

Scroll down and look for Output Bin Sensor, then toggle its switch off and check for any difference,

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.