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HP Recommended
Deskjet 3764
iOS

hello I have the HP deskjet 3764 printer. And when I press on the information button I do get the guide printed out but it doesn’t help me in my case. 

I downloaded the HP Smart app and I could register. When I want to add a printer for wireless printing I have a problem. They ask me to go to my iPhone settings and press on the network that belongs to the printer. Which I found. But when they ask for a password I am stuck. I have no idea what password they want from me. I tried all numbers and letters on my router and modem also on the back of the printer. Even my password for the HP Smart account I have. And it won’t accept. Online I have searched for about 2 hours and i do read that I have to insert the password. Again my problem I don’t know what password it needs. 

could anyone help me? And yes the wireless button is blinking and I did try to press on it and press on the WPS button on my router. The printer are about 4 meters from each other in the same room btw. 

do I need to consider buying a USB-cord?

 

Thank You in advance. 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Esrin

 


Welcome to HP Support Community


I would like to help

 

There are 2 ways to print wirelessly. One is through your wireless network ( Router ) and one without your wireless network by using the printer's WiFi-Direct feature

 

Since you have chosen the printer's Network which seems to be the WiFi-Direct, try using the default password 12345678 and let me know if that works


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

@Esrin

 


Welcome to HP Support Community


I would like to help

 

There are 2 ways to print wirelessly. One is through your wireless network ( Router ) and one without your wireless network by using the printer's WiFi-Direct feature

 

Since you have chosen the printer's Network which seems to be the WiFi-Direct, try using the default password 12345678 and let me know if that works


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

HP Recommended

Thank you, it worked. 
have a good day

HP Recommended

I'm glad you got this sorted out

 

Drop us a message anytime you need help

 

Thank you

KrazyToad
I Am An HP Employee

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