pb wifi deskjet 3050 J610 not recognized after change livebox 4 for livebox6

[humpty2]

My deskjet 3050 J610 is not recognised by my new livebox 6 , when I connect with a  usb cable it's ok but unrecognised by the wifi. any idea? thanks in advance.

[Kuroi_Kenshi]

Hi @humpty2,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Wi-Fi Configuration on Livebox 6:

• Ensure that your Livebox 6 Wi-Fi is set to 2.4 GHz. Older printers often do not support 5 GHz networks.
• Verify the Wi-Fi password and SSID have been correctly configured.

Reconfigure Wi-Fi Settings on the Printer:

• Turn on your printer and ensure it is in a ready state.
• Access the printer control panel to start a Wi-Fi setup. This usually involves navigating to settings and selecting "Wireless Setup Wizard" for connecting to a network.
• Follow the on-screen instructions to connect the printer to the new Wi-Fi network.

Reset Network Settings on the Printer:

• Reset the network settings on your printer to clear any old network configurations.
• On the printer control panel, navigate to “Network” settings, then select “Restore Network Defaults” or a similar option.
• Once reset, reconfigure the network settings to connect to your Livebox 6.

Update Printer Firmware:

Kindly refer to this link to update your printer firmware.

Reinstall Printer Drivers:

• Uninstall and reinstall the printer drivers on your computer to ensure proper communication between the printer and network.
• Download the latest drivers from the HP DeskJet 3050 J610 Driver Page.

Use HP Smart App for Setup:

• Consider using the HP Smart app for setting up the printer on your network, which simplifies the Wi-Fi setup process. The app can be downloaded from the HP website or app stores.
• Open the HP Smart app, add your printer, and follow the on-screen instructions to connect it to your Livebox 6 Wi-Fi network.

I hope this helps.

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Best regards,